How Smart Pay Work

How Service Provider Pay Works

My Smart App Payment System

We know that Service Providers have many choices when it comes to earning income. That's why Smart App has created a payment system that is fair, transparent, and designed to reward quality service.

Hourly Pay + Tips – Smart App Commission = Total Earnings

Base Pay

Base Pay is Smart App's minimum payment for each completed service. Base Pay generally starts from $20–$30 or more, depending on the type of service, estimated hours, travel distance, complexity, and demand. Services requiring longer travel, additional time, specialized skills, or those with lower provider availability may receive higher Base Pay.

Base Pay is not affected by customer tips.

Tips

Customers may leave a tip after the service has been completed. 100% of all tips belong to the Service Provider and are paid in addition to the Base Pay. 

Smart App Commission 

Smart App charges a 7% commission on each completed service. This commission is deducted from the Service Provider's earnings and helps support the platform, payment processing, customer support, and ongoing system improvements.

Acceptance Screen

Before accepting a booking, Service Providers will see the minimum guaranteed earnings for that service on the acceptance screen. After the service is completed, your final earnings may be higher if the customer adds a tip. Updated earnings will appear immediately in your account once the booking has been completed. Customers can only leave tips after the service has been completed. When a customer adds a tip later, you will receive a notification and your earnings will automatically be updated.

30-Day Free Trial

Every new Service Provider receives a 30-day free trialupon joining Smart App. During this period, providers can create their profile, receive bookings, and use all provider features without paying any membership fee. The standard 7% Smart App commission will continue to apply to completed services during the free trial.

Provider Membership

After the 30-day free trial, Service Providers and Vendors who offer services at their own business location, office, salon, clinic, workshop, or store may continue using Smart App by subscribing to the Provider Membership for $10.00 per month.

This membership allows providers to:

• Accept appointments at their own location.
• Receive payments through Smart App.
• Accept cash or card payments directly at their business location where permitted.
• Manage bookings, schedules, customer reviews, and business listings.
• Continue promoting their services on the Smart App platform.

Freelancers, Interpreters & Translators

Freelancers, interpreters, translators, and other independent professionals follow the same payment and commission structures vendors providing home or office-based services.

Whether services are provided:

• At the customer's home
• At the customer's office
• At the provider's business location
• Remotely or online

the Smart App commission remains 7% per completed booking, and providers keep 100% of customer tips.

This ensures a fair and consistent payment system for all service providers across the Smart App platform.

When Do Service Providers Get Paid?

Service Providers have several payment options available. The payment schedule depends on the payment method selected.

Weekly Direct Deposit

With Direct Deposit, Service Providers are paid weekly for all services completed between Monday and Sunday of the previous week.

Payments are transferred directly to your bank account and generally arrive within 2–3 business days, usually by Thursday evening.

Smart App Fast Pay (United States)

Fast Pay allows eligible Service Providers to transfer their available earnings daily instead of waiting for the weekly direct deposit.

A $2.00 processing fee applies to each Fast Pay transfer.

To use Fast Pay, providers must have a valid debit card (prepaid cards are not accepted).

Smart App Direct

Smart App Direct is an exclusive prepaid debit card for Service Providers.

Benefits include:

• Instant deposits after every completed service.
• No deposit fees.
• Access to more than 10,000 fee-free ATMs.
• Get paid on your schedule.

Providers can manage Smart App Direct from the Earnings section of the Smart App.

Cash at Service Location

Service Providers may choose to accept Cash at Service Location bookings.

For these bookings, the provider collects payment directly from the customer at the time of service.

The service amount collected (excluding any tip) will be deducted from the provider's next Smart App payout. Any customer tips paid in cash belong entirely to the Service Provider.